Encyclopedia for transport | Kingsrød Transport

Surcharge

Oil surcharge

Supplements added to the transport prices according to the price index of crude oil. This supplement is indexed every week at Kingsrød. Oil supplement February 2025 = 21,/8 % avarage.

Road toll fees

Kingsrød Transport charges NOK 100,- in road toll fees per shipment in Norway

Maut

An increase in the German road tax (Maut) of approx. 40% with effect from 01.01.2019. It is only now that there is clarity on how much the German road tax will increase, and it is therefore necessary for the carriers to add this increase to the existing tariffs. The German road tax is based on the weight and number of kilometers driven within the different vehicle groups. The increase will therefore be somewhat different on the different tariffs / areas.

In addition to the normal MAUT , EU has decided to launch 1. dec 2023 a more specific tax, CO2-TAX, that will be added.

Maut 2024

SECA

“Sulphur Emmision Control Areas”

Emission control areas for shipping, within these geographical areas, are special emission restrictions for shipping. In these areas, shipping companies are required to use fuel that produces lower sulfur emissions than with traditional fuel. The cost of this fuel is charged to the freight buyer as a SECA supplement on the invoice.

Currency surcharge

Some of our customers who use our transport services outside the Nordic region (import / export) have been invoiced in Norwegian kroner. The EURO / NOK exchange rate has historically been predictable and handled without any currency additions.

We are experiencing a major deviation in exchange rates these days and since most of the costs of transport outside the Nordic countries have to be paid in EURO, we absolutely see the need to impose a currency supplement in order to balance our calculations. This will be added to the settlement of those of our customers with transport outside the Nordic countries and who have NOK as settlement currency.

The currency surcharge will offset the difference between the EURO / NOK exchange rate.

The currency supplement is for February 2025, 21,8 % for Europe and 9,0 % for the Nordic.

CO2 German Tax

In addtition to the MAUT, Germany has launched the CO2- Tax in December 2023.

Tysk CO2 avgift

General terms

ADR

“The European Agreement concerning the International Carriage of Transport of Dangerous Goods by Road”

International agreement on road transport of dangerous goods. Made part of Norwegian law through regulations to the Road Traffic Act.

Bulk

Examples of bulk goods are grain, sand, corn and other unpackaged goods which are shipped as bulk goods. Wet bulk is the same as tank transport, while dry bulk is the transport of solid masses.

CAD

“Cash Against Documents”Payment terms that state that a buyer is given the transport documents from a bank against cash payment in the same bank

CE-merke

“Communauté européenne”

Brand that symbolizes that a product is manufactured in accordance with EU type-approval standards.

CEMT-permission

Permission to carry out international freight transport between countries that are members of the CEMT Cooperation.

CIF

“Cost, Insurance and Freight”

Delivery condition for sea transport where the seller arranges transport and insures on C terms.

CIM

“Convention International concernant le Transport des Marchandises par Chemin de Fer”

International Convention on the Carriage of Goods by Rail.

COD

“Cash on Delivery”

Payment terms that state that the buyer must pay a commodity in cash upon delivery.

Container

Containers have countless names. Sea containers are standardized by ISO, made of steel and can be stacked several upon each other. Common containers in European land transport are the Euro Containers.

COP

Certain products must comply with requirements that apply to the product group (eg EURO IV, EURO V or EURO VI). To document compliance, the manufacturer submits a COP document. In the case of freight transport, some countries control the vehicle’s COP document. Based on this, the car owner must pay a graded environmental fee depending on the age of the vehicle.

CPT

“Carriage Paid To”

Delivery terms where the seller arranges the main transport and the buyer must insure the goods during the main part of the transport.

Crossdocking

Collecting goods from many small shippers spread over a large geographical area by means of a central terminal for forwarding in containers or full truck loads to the receivers.

Contribution margin

The difference between the price we choose to take and our variable costs.

EDIFACT

“Elektronic Data Interchange for Administration, Commerce and Transport”

UN standards for the exchange of various trade notices in a standardized format (such as invoice, shipping letter, parcel note, customs declaration, etc.).

Unit load

Goods that are placed on a load carrier (pallet or containers), so that the goods can be handled as a unit.

ERP-system

“Efficient Resource Planning System”

Computer program with a database of associated applications. Resource Management System.

EUR-pall

“Europall”

The European Rail Administration’s common denominator for Euro pallets. A standard europall has the dimensions 120 * 80 cm

Community license

Everyone who carries out professional transport in the EU / EEA area must bring with them a community license in the vehicle as documentation that they have both a valid license and a community permit.

FIFO

“First in – first out”

Picking principle in retail trade used for goods without date stamping. The oldest items are always picked first.

Fourth Party Logistics

When a business leaves a function to a third party, the business must buy back services from the third party. Many set aside many features for different third parties (banking, insurance, accounting, etc.). Providers of fourth-party logistics ensure that the third-party suppliers’ logistics deliveries are coordinated, so that the logistics system functions optimally for all parties.

fungerer optimalt for alle parter.

Fleet management

Total control and control of vehicles that are connected to a common communication center which constantly has an overview of the vehicles’ position with the help of GPS receivers in the vehicles and communication equipment with the control panel. Quite common in the taxi industry.

Supply Chain

supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

The carrier

Responsible carrier for a freight transport assignment on the raod in accordance with the Road Act.

FTL

“Full Trailer Load”

Description of fully loaded truck og carrier

Fill rate

Percentage utilization of the volume in a container or the utilization of the capacity of a truck,

Goods

The Road Acts description of goods in transport.

Freight terminal

Goods transit location.

GPS

“Global Positioning System”

American satellite navigation system, used in navigation and fleet management of private and business.

Havari

The term is used in insurance of means of transport. In land-based transport, casualty means an injury that makes it impossible to continue driving.

IMDG-code

“International Maritime Dangerous Goods Code”

Regulations on the transport of dangerous goods by sea from the International Maritime Organization (IMO).

Intermodal transport

Transport with several different modes of transport. Also called combi transport.

JIT

“Just in time”

Designation of a production concept, originally developed by Toyota, based on several elements, including orderly production, elimination of waste, work wear, assembly line assembly, leveling output and more.

Cabotasje

“Gathered from Statens Vegvesen’s web-site”
Cabotage is transport between places in another country than where the carrier belongs.
A foreign carrier can only transport goods or persons between two places in Norway if there are special reasons for this. However, EEA carriers are allowed to carry out temporary cabotage in Norway.
A carrier who has a Community license and who has had and delivered international cargo in an EEA country (cross-border transport) can carry out cabotage on the following conditions:
The cabotage must be carried out with the same vehicle used for the international transport into the country
A maximum of 3 cabotage trips can be performed after the international transport into the country
Unloading after the last cabotage trip will take place within 7 days after the international cargo was delivered

Core services

In transport, we distinguish between core services and additional services for a transport assignment. The actual transport then constitutes the core service.

Combined transports

Intermodal transport where the load carrier alternates between different modes of transport.

Konsesjon

A “konsesjon” is the generic term for an individual license to do something that is initially prohibited. In the legal code, many different terms are used for such individual licenses, for example “grant”, “konsesjon”, “license”, “license”, “approval”, “consent” and so on.

Lead time

Time from order to delivery. Used for orderly production or JIT production.

LIFO

“Last in – first out”

Pick Principle at wholesale terminals and freight terminals.

Location, plant

Warehouse address at a wholesale or regional warehouse.

Receiver place

The person who is stated as the recipient in a freight agreement according to the Road Act.

Meassure goods

Goods with low density, ie large volume relative to weight. Also called volume goods.

Denied goods

Goods that a recipient refuses to accept. The carrier must then obtain a new condition order from the sender.

Zero fatalities goal

A long-term goal in the road safety work that is to reach for a vision that we will have zero fatalities and zero permanent damage in road traffic.

RFID

“Radio Frequency Identificator”

Radiofrekvensidentifikator. Chip with antenna attached to a piece of paper. The chip contains information about the product it is attached to.

Samlast

Loading goods to many recipients in one and the same container

Samlastspeditør

Freight forwarder who acts as a carrier and receives goods for transport from many shippers to many recipients within the freight forwarder’s defined market area.

Samsvarserkæring

Documents to be attached to products with damage potential. The Declaration of Conformity shall state the type of approval standard the product corresponds to.

SDR

“Special Drawing Rights”

Special drawing rights. Settlement currency when calculating compensation for loss of or damage to insured goods during transport.

Semi container/truck

Trailer that is pulled by a truck where the trailer has capacity for 33 Euro pallets.

Driver identity card

Card to identify drive. Professional drivers must use this to record driving and resting time using tachographs.

Driving and resting time regulations

“Gathered from Statens Vegvesen’s web-site”

Drivers of heavy vehicles must take necessary breaks and not drive too long. This is regulated through imposed daily rest and weekly rest in a common European regulatory framework and is registered by means of speed tachographs in the vehicle.

Partial loads

Packaged goods that can be handled as a unit, as opposed to unpackaged goods or bulk materials.

Collective agreement

Agreement on pay and working conditions between a trade union and an employer or employers’ association.

Thermo container

Temperature regulated containers. Used for transporting temperature-sensitive and perishable goods in accordance with the ATP Convention.

Ton by kilometer

Target for transport work within freight transport. The number of tonnes transported multiplied by the number of kilometers.

Total weight

Combined weight of vehicle and cargo

Third country transportation

Transporting goods or passengers in a country other than the country of residence of the vehicle. The same as cabotage.

Third Party Logistics

Performing logistics and transport services for another company. Example: Many companies today have so little goods they should have sent, that they do not create their own transport. Instead, they purchase transport services from, for example, a cargo carrier, which then becomes a third party logistics provider.

Item row

The same as item number, article number or GTIN (Global Trade Item Number).

"changeable" container

NSB and Posten has named a particular type of containers for a “changeable” container. Firstly, mail and parcels are loaded into a container on a car, then lifted onto a railway car and then back on a car.

Volume goods

Goods with low density. Such goods are sometimes called measuring goods by some.

Professional driver license

Compulsory certificate of competence for professional drivers. Applied Norwegian driver’s license as code 95.

YTF

“Yrkestrafikkforbundet”

YS associations that organize workers in the transport sector.

General shipping terms

INCOTERMS 2010

“International Commercial Terms”

International delivery terms used by sellers and buyers to arrange who will arrange transportation, insure the goods during transportation and pay for shipping by shipment.

EXW

“Ex Works”

Delivery condition where the buyer has all responsibility from the seller to the recipient.

FAS

“Free Alongside Ship”

Delivery condition. The buyer assumes all responsibility for the goods as soon as the goods have been unloaded on a quay next to the ship’s side. The seller is obliged to notify the buyer when the goods are made available at the quay.

FCA

“Free Carrier”

Delivery condition where the buyer assumes responsibility for the goods from the time the goods are delivered to the main conveyor at a specified location.

FOB

Delivery condition where the buyer assumes responsibility for the goods from the time the goods pass over the ship’s shelf. Old delivery condition that was used when goods were hoisted physically aboard boats by means of quay cranes and ship cranes. The delivery condition is still widely used, but the responsibility between the seller and the buyer is many times clearer by using the modern delivery condition FCA.

CFR

Cost and Freight (angitt lossehavn)

the seller must bear all costs and shipping up to the stated port of unloading and unloaded. However, the risk is transferred to the buyer the moment the goods are loaded on board the ship. Only used for sea transport.

CIF

Basically equal to CFR, except that the seller also bears the responsibility of insuring the goods for the buyer. Insurance covers only the minimum requirements and should the buyer the desire additional cover, he himself has to provide this, as the buyer takes over the risk of loading into the ship. Only used for sea transport.

CPT

Carriage Paid To (angitt destinasjon)

Similarly to CFR, but adapted to other modes of transport than sea. The seller pays shipping to the specified destination, but the responsibility for the goods are switching to the buyer the moment the goods are delivered over to the first carrier.

CIP

Carriage and Insurance Paid

Similar to CIF, but adapted to other modes of transport than sea. The seller pays for shipping and insurance. Insurance covers only the minimum requirements and should buy the desired additional cover, he himself must provide this. The risk actually passes to the buyer at the same time as for the CPT.

DAT

Delivered At Terminal (angitt destinasjon)

Means that the seller delivers when the goods, after unloading from the relevant means of transport, are made available to the buyer at a named terminal in a named port or at a named destination. “Terminal” can mean places such as quays, warehouses, container depot or cargo terminal for road, rail or air transport. The seller bears all the risks associated with transportation up to and unloading at named destination.transport fram til, og lossing på navngitt bestemmelsessted.

DAP

Delivered At Place (angitt destinasjon)

Means that the seller delivers when the goods are made available to the buyer and ready for unloading from the relevant means of transport at the named destination. The seller bears all the risks associated with transport to the named destination.

DDP

Delivered Duty Paid (angitt destinasjon)

Means that the seller covers all transport expenses and takes all risks until the goods are delivered and in addition pays any customs fees (import and export). Comparable to the term “Free Domicile”.

Transport conditions

Guidelines that carriers make to clarify their responsibilities towards transport buyers. In the public transport, the transport conditions are not stated by the tickets, but by the terms of transport which a passenger can receive by contacting the carrier.

Freight Agreement

Agreement on the carriage of goods by road according to Road Traffic Act.

Reservations

Inscription in a consignment note or other transport document on special terms and conditions that apply in addition to those stated in the Road Traffic Act. In the case of poorly packaged goods, it is common to make reservations about damage due to the poor packaging.

NSAB - 2000

Regulations from 2000 that regulate freight forwarders’ liability for damages when they assume responsibility as a carrier, warehouse owner or intermediary. Download.

NSAB - 2015

“Nordisk Speditørforbunds Alminnelige Bestemmelser”

Regulations that regulate freight forwarders’ liability when they assume responsibility as a carrier, warehousekeeper or intermediary.

Duty to investigate

Duty according to the Road Act, which a carrier has, to investigate goods when receiving the load.

SECA

“Sulphur Emmision Control Areas”

Emission control areas (emission control areas) for shipping, within these geographical areas, are special emission restrictions for shipping. In these areas, shipping companies are required to use fuel that produces lower sulfur emissions than with traditional fuel. The cost of this fuel is charged to the freight buyer as a SECA supplement on the invoice.

MAUT

“German Road Toll”

MAUT refers to the payment of a utility fee for the use of roads, highways, tunnels and bridges. Another term for MAUT is road tax / road tax.

Oil surcharge

Supplements added to the transport prices according to the price index of crude oil. This supplement is indexed the first of every month at Kingsrød. Oil supplement per Nov 2018 = 7%

Remarks

There are requirements for you as the recipient that the goods MUST be examined for damage / shortages before you receive it. If there are visible deviations (injuries / shortages), this must be noted in the consignment note / CMR or on the PDA. If no remarks are made, this is to be considered that the goods were in good order when you took over.

Customs clearance and documents

Customs Declaration

Customs clearance documents to be submitted, either electronically or on paper (SAD form), both in and out of goods.

“You can find help with filling in the import declaration here” (In Norwegian)

Customs Credit

Credit for customs, fees, remuneration and costs. When applying to the Customs Service, enterprises can be granted credit for payment of fees on import into Norway. By holding a customs credit, Customs Service will bill the importer monthly for the import duties.

“Du finner mer info om tollkreditt hos skatteetaten (link)”

Customs warehouse

Storage place approved by the Customs and Excise, where unpaid goods can be stored within the deadlines and under the conditions that the Customs Authority determines, or as follows from law or regulations.

“Mer info hos toll.no (link)”

Customs clearance

Register / declare / specify the goods to the Customs for import / export. An unpaid item has not been released for sale or sale until the customs authorities have approved the customs clearance.

“More info at toll.no (link)”

Import customs clearance

All consignments to Norway must be declared to the Customs Service. We can do this for you. We have a very competent customs department. Deadline for entry is 10 days after arrival (goods registration) of goods. If you have your own freight forwarder, please state this to us as soon as possible. Upon arrival of goods from abroad, we send an arrival message to your freight forwarder. The goods remain on our customs warehouse until customs clearance is sent to us. The goods are free for 3 days, then customs warehousing is incurred.

Export customs clearance

All consignments out of Norway must be declared against the Customs Service. We can do this for you. If another freight forwarder does this for you, we must provide the expedition and running number.

“More info at toll.no (link)”

Common Waybill

Freight certificate form that meets the requirements of the Road Traffic Act for information on domestic freight transport. Also called domestic shipping waybill.

CMR

“Convention relative au contrat de transport international de marchandise par route”

Convention on International Road Transport of Goods.

T-DOKUMENT / MRN

(Transit document for cross-border goods), issued in the sending country for the consignment, must be terminated in Norway by an authorized recipient. Should you, as a paying customer receive such a document, it must be sent to us as soon as possible, if we have handled the transport. We will then conclude this with the Customs in the right way.

AEO

“Authorised Economic Operators”
European customs authorities have introduced an authorization of importers / exporters, freight forwarders and carriers. This should be a stamp of quality, which in the long term will lead to simplifications and easing by border crossing.

“Mer info hos toll.no (link)”

ATA Carnet

Simplified customs handling procedure for temporary importation or export of goods. The scheme means that no customs duties, other import charges or deposit for such fees shall be paid on temporary import or export to the countries participating in the ATA system. ATA-Carnet is used for example. in connection with samples, exhibition and exhibition material, vocational equipment, postal traffic and transit. Each of these areas is covered by special agreements. Not all the countries in question have joined all the agreements. The validity period of an ATA Carnet is one year.

Declare

Application / registration / declare / specify the goods to Customs for import / export.

Dagsoppgjør

The import fees are paid in cash, for example, to the freight forwarder via an invoice. The freight forwarder provides customs clearance and payment to the Customs Service over his day settlement account.

Direct delivery

The Customs Service has granted special permits to freight forwarders / customs warehouse holders that unpaid goods (not restriction goods) can be run directly to the goods owner. The goods “must be left untouched in stock” and cannot be used until they are cleared.

EFTA

European Free Trade Association
Free trade agreement for 4 member countries: Iceland, Liechtenstein, Norway and Switzerland. EFTA has a trade agreement with both the EU and individual countries.

EU status

Goods in free circulation within the EU. EU status (Community status) is a tax status and must not be confused with EU origin.

EUR1

Product certificate used as documentation of the origin of a product.

EURMED

Product certificate used as documentation of the origin of a product. Special arrangement where the countries around the Mediterranean have a separate agreement on the permitted “interference” of non-originating goods (cumulation).

Approved exporter

The customs authorities may authorize an exporter as an “approved exporter”. Approved exporters may issue invoice declarations proving the origin of the goods, regardless of the value of the exported goods (unlimited value).

Billing Statement / Proof of origin

Provides customs reduction or exemption from the trade agreement. If the exporter is a so-called “authorized exporter”, invoice declarations can be used without value limitation. Non-authorized exporters are limited by the fact that these can only be used if the value of the originating products does not exceed EUR 6,000 (approximately NOK 50,000).

"Forwarding customs information"

“Forwarding customs information” is the sending of non custom cleared goods domestically, For example, moving a non custom cleared load from a Customs warehouse in Norway to another.

GSP

Generalized System of Prefences. A customs system which means that goods originating in a developing country can achieve customs benefits when importing into Norway. One prerequisite is that the goods in question are followed by GSP certificates, and that the goods are included in the scope of the agreement.

HS-number

Customs tariff number / item number / statistical number. International classification system where the first six grades are common, while the next 2-4 grades are national – often for statistical purposes.

Commercial Invoice

(Commercial Invoice). Must indicate information about the item, price, terms etc on the basis of the contract between the seller and the buyer

Classification of goods

All goods that are imported or exported to / from Norway must be classified according to the customs tariff. The goods are classified with an 8-digit number called a commodity number (Customs tariff number / HS number), of which the first 6 are international.

Restrictions

Some items are or may be subject to import and export restrictions. This means that the product is subject to special permits or that it is subject to special conditions before it can be taken into the importing country.

Mattilsynet

An authority that manages the regulations related to the import of nutrients (link til mattilsynet)

NCTS

New Computerised Transit System; an electronic transit system (TET) for the Contracting Parties to the Transit Convention

Country of origin

The country in which the product / product is manufactured

Proof of origin

In many countries, customs clearance requires proof of the origin of the import goods. The reason for this is often that the size of the tariffs varies considerably depending on the country of origin of the goods. Another reason may be that the importing country prohibits or restricts imports of goods of a certain origin.

EØS

The European Economic Area
The EEA Agreement regulates trade between the contracting parties in this area, mainly EFTA and the EU with some minor exceptions.

Proforma invoice

The invoice, which should be sent to the importer well in advance of the shipment, is an important basis for the customs authorities in the importing country, inter alia to:
– correctly classify the goods according to the country or customs union tariff, such as the EU, so that any customs and import duties are correctly calculated
– Check if the goods are subject to import restrictions

In connection with requirements for duty-free or customs preferences, exporters can use fixed texts on the invoice, so-called invoice declarations.

Preferential customs treatment

Preferential customs treatment means that originating products can achieve customs benefits upon import, that is, you get zero customs duty or a lower customs rate than what applies if the goods come from a country you do not have a free trade agreement with (a third country).

TDS

Tulldatasystemet (Swedish customs administration’s electronic customs clearance system)

TET

(The Norwegian Customs Administration’s Electronic Transit System) is a European electronic system for the exchange of transit information between the business sector and the Customs Service in Norway on the one hand and between the customs authorities in the various countries on the other side (NCTS).

TIR /TIR-Carnet

Simplified transit procedure for truck shipments in cross-border traffic. Supplements transit using the unit document. Formally applicable to countries included in the TIR Convention. Transport during the TIR carnet can cross national borders without customs control of the means of transport, and without requiring a cash deposit for customs and fees for the goods during transport to the final destination. Almost all European countries are members of the TIR Convention, but the scheme is currently used mainly for transport to some countries in Eastern Europe and the Middle East. In the rest of Europe, the SAD document is used as a transit document.

Customs tariff

Reference code for coding (HS – Harmonized Standard) and description of goods (link)

Customs tariff number

HS number / item number / statistical number.

Transit

A customs procedure where goods are transported under customs control from a customs office in a country to a customs office in the same or another country, where at least one border is crossed.

T-dokument

Transit document to indicate which goods are subject to transit

T1- goods

Goods that do not have EU status (Community status).

T2 -goods

Goods that have EU status (Community status).

T2L

A document confirming that a product has EU status. The document cannot be used as a transit declaration.

TVINN

Custom department’s information system for interaction with the business community. TVINN is an electronic system for exchanging customs declarations between business and customs

Not customs-cleared goods

An item that is not customs-cleared / declared, but goods-registered can be run directly on 10-day warehouse and must be left untouched in stock until it is cleared.

Ministry of Foreign Affairs' List of Goods / Export Control

Ministry of Foreign Affairs’ lists of exports for export control. Export control means that certain goods cannot be exported without the export license being available in advance.

Finn mer info og varelister her (link)

Item number

HS number / tariff number / statistical number

VAT

VAT / sales tax. Import duty calculated on customs clearance.

WCO

World Customs Organization

Insurance and claims

Insurance

All assignments are carried out in accordance with the provisions of the Act on Road Freight Agreements, NSAB and the CMR Convention, which apply to each time. All carriers have a limited liability for damage / loss calculated up to SDR 8.33 / kg damaged or lost goods. SDR (also XDR) is an international currency for special drawing rights. The exchange rate can be found on the banks’ currency pages.
No carrier has responsibility for consequence. For you as a customer, this means that if your item is worth more than this amount per kilo, you should take out a transport insurance to secure your values.
If you are going to take out insurance, it also depends on what delivery terms you have purchased the item. Who carries the transport risk – you or the sender? If the delivery conditions of DAP or DDP are the sender, the EXW or FCA / free limit is you. The person carrying the transport risk must take out insurance on the goods. We recommend all our EXW customers to take out their own transport insurance.

Liability insurance

Insurance that carriers subscribe for their liability for loss of or damage to goods during transport.

Transportation Insurance

Ved sending av varer som har stor verdi i forhold til vekt (for eksempel en pc), dekker ikke fraktførerens godsansvarforsikring tapet fullt ut ved skade. For slike varer bør vareeiere tegne en transportforsikring på A-vilkår hos et skadeforsikringsselskap før transporten tar til.

Force majeure

Natural disasters (floods, closed roads due to large amounts of snow, war and so on), that is, events that cannot be insured against. When such events occur, they have no liability, but everyone is obliged to do whatever they can to save life and property.

Hidden damages

Should it prove that the goods have hidden damages / shortcomings, we must be informed in detail about this, no later than 7 days after delivery.

Remarks

Claims on invoice

If our shipping invoice is incorrect, this must be advertised in writing within 8 days. State the reason why you consider that the invoice is incorrect and the complaint is sent to our accounting department. The complaint will be registered and we will stop a reminder. Then it is added to the treatment in our service department. Expected turnaround time is a maximum of 8 days after registration.

Claims for delay

You can claim compensation for delay if we as a carrier have not received your goods within a reasonable time. Reasonable time is considered as the first possible transport according to our regular timetable. You can claim a maximum of the shipping fee paid for the assignment. You are not entitled to compensation for express car or the like. Our shipments are always deliveries without a promise of time. The complaint is sent to our claim department and linked to our shipping invoice.

Claims in case of damage/shortage

If damage / shortages are discovered after you have unpacked the goods, ie so-called hidden damages / shortcomings, this must be stated in writing within 7 days after delivery. If you have done this, the injury / loss is considered timely and treated as ordinary injury / loss. If you have not reported hidden injuries / shortcomings within the deadline, you have taken over the burden of proof in the case. You then have to prove that the injury / loss has not occurred to you, but during transportation. In practice, it is very difficult to prove or document this. The consequence is that you then have to carry the loss yourself.

Claims in case of damage/shortage DAP / DDP

The damage / shortage must be noted in the consignment note / CMR / PDA. If the delivery conditions on the consignment are DAP or DDP (upon import), the complaint must be addressed to the sender. The sender carries the transport risk and has not fulfilled the purchase contract between you in case of injury / loss. The sender must then direct the complaint / claim to the party with whom she/he has entered into a transport contract.transportavtale med.

Claims

If you want to notify us or bring forward a claim, please use this mailadresse : claim@kingsrod.no

+47 40 70 95 00

Switch board

Kingsrød Transport AS

Besøk: Statsminister Torpsvei 57
1738 Borgenhaugen

Postadresse: Postboks 513
1703 Sarpsborg – Norway

SEND US A REQUEST

Intranett | The quality and environmental management system is certified according to ISO 9001 and ISO 14001